Sam's Jewelers Warranty & Protection Policy

Effective Date: January 2, 2026

At Sam’s Jewelers, we take immense pride in the artistry, precision, and integrity behind every piece we create. We believe that fine jewelry should be crafted to last a lifetime. This policy outlines the complimentary protection included with your purchase, as well as additional options to ensure your jewelry remains as beautiful as the day you first wore it.

Every piece of fine jewelry purchased directly from Sam’s Jewelers is backed by our Free Lifetime Manufacturing Warranty. This coverage is provided to the original purchaser and guarantees against defects in materials or workmanship for the life of the product.

A manufacturing defect refers to a structural or craftsmanship flaw that occurred during the production process. If your jewelry is found to have a defect related to its creation, Sam’s Jewelers will:

• Perform a professional repair of the item.
• Replace the item if a repair is not feasible (at our discretion).
• Provide these services entirely free of charge.

All warranty claims are subject to a thorough inspection by our master jewelers to determine eligibility.

Jewelry is a wearable luxury item that, over time, is subject to daily pressure, friction, and environmental elements. Because of this, our warranty does not cover:

• Normal Wear and Tear: This includes thinning prongs, surface scratches on precious metals, or the gradual loosening of stones due to daily use.
• Accidental Damage: Chipped or cracked stones, bent bands, or broken chains resulting from impact or external force.
• Improper Care: Damage caused by exposure to harsh chemicals, pools, or extreme environments.
• Loss or Theft: This warranty does not provide replacement for lost or stolen items.

Important Note: Any repair, resizing, or modification performed by a jeweler other than Sam’s Jewelers will void your Free Lifetime Manufacturing Warranty.

For customers seeking broader protection beyond manufacturing defects, we offer an Optional Extended Protection Plan through our partnership with Mulberry, a leader in specialized product protection. This plan can be added at checkout for an additional fee and is designed to handle the "surprises" of daily life that fall outside of standard warranties.

• Accidental Damage Coverage: Protection against life’s mishaps, such as dropped or struck jewelry.
• Stone Protection: Repair or replacement of chipped, cracked, or lost gemstones (including those lost due to damaged prongs).
• Structural Repairs: Coverage for bent or broken bands, snapped chains, and broken clasps.
• Routine Maintenance: Services such as professional polishing and rhodium plating to keep your piece looking new.

Note: All claims under this plan are administered directly through the Mulberry Customer Dashboard. Sam’s Jewelers does not approve, deny, or process Mulberry claims. We strongly encourage you to review Mulberry’s full terms and conditions during the checkout process to understand specific coverage limits and claim procedures.

If you believe your item has a manufacturing defect, please follow these steps:

1. Contact Support: Reach out via our Website Virtual Assistant or call us at 317-537-2400.
2. Preliminary Review: We may ask for photographs and order details to begin the evaluation.
3. Authorized Return: If an inspection is required, we will provide specific shipping instructions.
4. Expert Evaluation: Our team will inspect the piece. If the issue is a manufacturing defect, we will repair it at no cost. If the damage is found to be outside the warranty, we will provide a repair estimate for your approval before any work begins.

Sam’s Jewelers’ obligation is limited to the repair or replacement of the defective item. We are not liable for incidental or indirect damages. Liability shall not exceed the original purchase price of the item.

Our team is here to help you protect your investment.

• Email: info@samsjewelers.com
• Phone: 317-537-2400 / 937-626-7283
• Hours: Monday – Saturday, 10:00 AM – 8:00 PM