Sam’s Jewelers Shipping Policy

Sam’s Jewelers understands that buying fine jewelry can be one of your greatest investments and a highly personal journey. That is why we guarantee that your order is treated with nothing but the highest level of care as it makes its way from us to you. Each package is fully insured during transport and secure in its packaging through trusted national carriers to provide total peace of mind while shipping your product.

We are pleased to provide exceptional value to our customers through tiered shipping and savings benefits. Your rewards are added automatically at checkout, so there’s nothing extra you need to do.

• Standard Free Shipping: Enjoy complimentary shipping on all orders over $250.
• Premium Savings: Orders over $1,000 come with free shipping and an extra 10% discount.

All U.S. orders are shipped through trusted carriers:

We take quality seriously, which is why every item undergoes a thorough inspection before it leaves our hands. You can expect your order to arrive exactly as it should.

• Handling Time: We typically require two to three business days to carefully verify, inspect, and pack your order.
• Standard Delivery: You can generally expect your order to arrive within two to three weeks. This timeframe accounts for our processing time and the shipping carrier's journey.
• Expedited Shipping Options: May be offered during the checkout process for customers needing quicker delivery. Keep in mind, though, that the usual 2 to 3-day processing time is still in effect for these orders.
• Potential Delays: While we strive for punctuality, factors such as severe weather or carrier disruptions can occasionally extend delivery times up to 4 weeks.

We prioritize your privacy and the security of your order above everything else.  All customer orders for Sam's Jewelers will be shipped in non-identifiable, secure, and tamper-resistant packaging. The outside of the container will not provide any visible brand or jewelry-related identifiers, allowing the contents to remain confidential until you are in complete possession of them.

We take full responsibility for your jewelry while it is in transit.

• Full Insurance Coverage: Every shipment comes with complete insurance coverage. Your shipment is completely covered for loss, theft, or any damage that might occur while it's on its way to you, and there's no extra cost for this.
• Signature Confirmation: For higher-value orders, we may ask for an adult signature when the package is delivered.
• Tracking Your Order: You’ll receive a tracking number by email as soon as your order ships, so you can see exactly where it is.

At present, we can only ship within the United States.  Sam’s Jewelers cannot fulfill international orders using the regular checkout process.

To avoid any delivery problems, please double-check your shipping address before you place your order. Sam’s Jewelers cannot be held responsible for any delays or delivery problems caused by incorrect address details supplied by the customer.

If your package appears to be delayed, lost, or arrives with any signs of damage, please contact our dedicated support team immediately. We are here to resolve any transit issues promptly.

• Email: [email protected]
• Phone: 317-537-2400 / 937-626-7283
• Hours: Monday – Saturday, 10:00 AM – 8:00 PM