FAQs

You can find Sam's Jewelers at 6020 E 82nd St in Castleton Square Mall in Indianapolis. They have a huge selection of high-quality gold and diamond jewelry.

If you need help with products, orders, or custom jewelry, you can email us at [email protected] or call 317 537 2400 (store) or 937 626 7283 (mobile).

No, Sam's Jewelers is an independent business and is not connected to any other business with the same name, either locally or nationally.

Yes, customers can visit during regular business hours without an appointment. Our staff provides personal guidance to help you choose the perfect jewelry.

We offer earrings, rings, necklaces, bracelets, bangles, pendants, custom jewelry, and gift cards in various styles, metals, and diamond options for all occasions.

Yes. Sam’s Jewelers offers fine jewelry crafted in 10K, 14K, and 18K gold, set with natural, certified diamonds. All materials are ethically sourced and meet strict quality standards, ensuring authentic gold purity, genuine diamonds, and craftsmanship designed to last.

Of course! Customers may schedule an appointment at the store or on-line with one of our professional jewelers for assistance in making a purchase, creating a custom-design or selecting engagement and/or wedding jewelry.

Indeed. Our staff is here to assist you in selecting the appropriate style, metal, diamond, and personalization options to ensure your jewelry is perfectly suited to you and the occasion.

Yes, our staff members are available by phone or email to answer questions about products, provide guidance, and help customers select the perfect item online or in person.

Yes, our website allows you to purchase jewelry as a gift with packaging options, gift cards, and secure checkout for convenience and peace of mind.

Studs, small hoops, and simple drop earrings are comfortable, stylish, and long-lasting. They can be worn to work, on casual outings, or as part of a sleek fashion statement.

Halo, cluster, and chandelier earrings provide maximum sparkle and sophistication, making them perfect for weddings, parties, and festive celebrations.

Round earrings look good on square faces, heart-shaped earrings look good on oval faces, and long drops or dangles make round faces look longer and more balanced.

Yellow, white and rose gold can be worn together. Combining the various colour golds creates an up to date, modern, and versatile way to wear your favourite pieces with other gemstones or styles.

Yes, lab grown diamonds are durable, cost-effective, and eco-friendly, maintaining brilliance and strength for everyday elegance.

Yes, men's earring styles are versatile, stylish, and work with both formal and casual outfits.

Yes, coordinated sets or complementary designs enable earrings to harmonize elegantly with necklaces, thereby enhancing the overall appearance for any occasion.

Clean your earrings often with a soft towel and a mild solution. Put it in a jewelry box to keep it shiny and scratch-free.

Yes, we do have metals that are nickel-free and hypoallergenic, so they are safe for sensitive skin. They are also strong and look great.

Yes, website-exclusive or regular earrings can be ordered online and picked up at Castleton Square Mall for free, saving on shipping costs.

Think about how you live day to day. Clean, secure styles like solitaire or bezel-set rings are great for active routines, while halo or cluster designs add extra sparkle for dressy or special occasions.

Eternity rings, which include a full circle of diamonds surrounding the band, symbolize everlasting love, while anniversary rings commemorate important milestones.

Yes. You can combine a variety of diamond shapes such as round, baguette, princess, oval, emerald, pear, heart, radiant, and marquise to create a ring that is truly one of a kind. Mixing different cuts allows for a custom design that reflects your personal style, making each ring uniquely crafted just for you.

Yes, we offer a selection of men's gold and diamond rings, showcasing vibrant, elegant, or subtle designs that harmonize luxury with everyday wear.

Yes, many rings can be customized in yellow, white, or rose gold, allowing coordination with existing jewelry or personal preference.

Yes, lab grown diamonds are as hard and resilient as natural diamonds, making them perfect for engagement, wedding, or everyday rings.

Measure your finger using a ring sizing chart or in-store consultation. Proper fit ensures comfort, security, and long-term wear.

Yes, engraving options are available for initials, names, dates, or personalized messages to make your ring unique and sentimental.

Clean rings regularly with mild solutions, avoid harsh chemicals, and store separately to prevent scratches and maintain brilliance.

Yes, including website-exclusive designs, rings can be purchased online and collected at Castleton Square Mall for convenience and free shipping.

Layer pendant or chain necklaces of different lengths to create a modern, sophisticated layered look for casual, office, or evening wear.

Yes, we do have sets of necklaces and earrings that are made to match in metal, diamond type, and style. This will make you look classy and pretty.

Yes, unisex necklaces are versatile and ideal for gifting anyone. They provide style, quality, and elegance for everyday or special occasions.

Yes. Lab-grown diamonds stay shining and strong, so you can wear them every day or on special occasions without losing quality.

Yes, our halo and statement necklaces are expertly crafted to complement wedding apparel, special parties, and milestone celebrations.

The short necklace paired with a crew neckline, long necklace with a V-neck design equals a harmonious look equal to a well-balanced appearance.

Yes. Sam’s Jewelers offers a refined selection of men’s necklaces, including sleek gold chains and diamond pendants designed for everyday wear or professional settings. We also carry men’s diamond tennis necklaces, perfect for parties, celebrations, and special events where you want a bold, elevated look.

Yes, layered pendants in mixed styles and lengths offer a contemporary look that works well for casual and formal occasions.

To preserve the luster of your necklace, it is recommended that you store it separately, steer clear of chemicals, and clean it with a gentle cleaner and a gentle cloth.

Yes, we are specialized in custom made jewelry and we can customize any type of necklace. You can choose from a wide range of metals, diamond options, and personalized design details to make the pendant and overall style exactly how you want it.

Bangles are rigid, slip over the wrist, and are ideal for stacking, while bracelets are flexible, adjustable, and suitable for everyday wear or layering.

To find the right fit, measure your wrist and use our size guide. Adjustable styles offer comfort and suit various occasions.

Yes, our customized jewelry creation service enables the combination of yellow, white, and rose gold bracelets, imparting a contemporary aesthetic and ensuring harmonious coordination with rings, necklaces, and other jewelry items.

Yes, lab grown diamonds are durable and maintain sparkle, making bracelets perfect for everyday wear, special events, or elegant gift options.

Men’s bracelets feature sleek, minimal designs, including Miami Cuban style bracelets, with subtle diamond or metal accents. These styles offer a refined look suitable for casual, business, or formal wear.

Yes, bracelets can complement watches, with layering or pairing to enhance style, elegance, and versatility for both casual and formal occasions.

Clean with a soft cloth and mild solution, avoid harsh chemicals, and store separately to prevent scratches and preserve shine and durability.

Yes, many bracelets and bangles feature adjustable clasps or flexible designs for a comfortable, personalized fit.

Yes, we offer customization in gold type, metal finish, and diamond selection, allowing personalized designs for gifts or special occasions.

Yes, including exclusive online designs, bracelets can be purchased on our website and collected at Castleton Square Mall with free pickup.

Mom pendants and memory lockets celebrate motherhood and family bonds, with options for custom engraving, diamonds, or precious metal finishes.

Yes, we offer fully customized pendants, where customers can choose metal type, diamond accents, and engravings to create personalized jewelry.

Short chains work with crew necks, longer chains suit V-necks or evening gowns, balancing proportion and enhancing style.

Yes, layering multiple pendants of different lengths and styles creates a modern, unique, and fashionable look for casual or formal wear.

Yes, cluster pendants combine multiple diamonds or stones in durable settings, offering elegance, shine, and comfort for daily or special occasions.

Yes, men’s pendants include minimalistic, sleek designs and masculine chains in gold or silver, suitable for casual or professional settings.

Store separately, avoid chemicals, and clean with a soft cloth and mild solution to maintain shine, brilliance, and long-lasting beauty.

Yes, pendants can be engraved with initials, dates, or messages, making them perfect for birthdays, anniversaries, or special occasions.

Yes, pendants can feature natural or lab grown diamonds or a combination, tailored to your design preference and budget.

Yes, pendants including online exclusives can be purchased on our website and picked up at Castleton Square Mall free of charge.

No, gift cards are redeemable only on our website for now.

Gift cards range from $50 to $5,000, with the option to request custom amounts for any occasion.

Yes, digital gift cards are delivered instantly via email, making them ideal for last-minute gifts, birthdays, weddings, and holidays.

Yes, customers can choose a specific value for gift cards, creating a personalized and convenient gifting solution.

Yes, gift cards are perfect for birthdays, weddings, anniversaries, holidays, or any celebration where recipients can select their preferred jewelry.

Yes, multiple gift cards can be applied to a single online or in-store purchase, giving flexibility for higher-value items.

Our gift cards are valid for a long period, ensuring recipients can redeem them conveniently without worrying about expiration.

Yes, gift cards can be applied to custom jewelry purchases, including engagement rings, necklaces, and other personalized pieces.

Yes, we specialize in custom-designed jewelry, including engagement rings, wedding sets, pendants, bracelets, and other pieces, tailored to your style and preferences.

Yes, customers can select 10K or 14K gold in yellow, white, or rose gold, ensuring a personalized piece that matches taste and style.

Yes, choose between natural or lab grown diamonds, with the option to select cut, shape, and number for your custom design.

Absolutely, sharing reference images or sketches allows our expert team to create a personalized jewelry piece reflecting your vision.

Custom pieces typically take 3–4 weeks, depending on design complexity, materials chosen, and diamond availability, ensuring high-quality craftsmanship.

Yes, engraving options are available for initials, names, dates, or personalized messages to create a truly unique and sentimental piece.

Yes, we offer fully customizable engagement rings, allowing selection of metal, diamond type, shape, size, and design for the perfect proposal.

Yes, many of our pre-designed rings, pendants, and bracelets can be modified with custom metals, diamonds, or finishes for personalization.

Yes, all custom pieces are fully insured during creation and delivery to ensure safety and peace of mind.

You can begin by contacting us via email, phone, or in-store consultation, sharing your preferences and design inspiration with our expert team.

We accept credit and debit cards, PayPal, cash, and secure online payment gateways for a smooth checkout experience. We also offer Acima financing with no credit needed, giving you flexible payment options when shopping online.

Yes, our website uses encrypted checkout and trusted payment systems, guaranteeing the security of your personal and financial information.

Yes, select products are eligible for financing or instalment plans, making luxury jewelry more accessible without compromising quality or design.

Yes, orders can be placed by calling our store or mobile numbers, and our staff will assist with product selection and payment.

Yes, all orders receive email confirmation and tracking information, providing transparency and peace of mind from purchase to delivery.

Orders can be modified or canceled before shipment by contacting our team promptly via phone or email.

Yes, the displayed price includes applicable sales taxes, ensuring clarity and no hidden charges at checkout.

Yes, select promotions and gift cards can be applied together, subject to terms and conditions outlined during checkout.

Yes, we provide customized solutions for bulk, corporate, or event gifting, with guidance on selection, personalization, and delivery.

Yes, our secure system allows returning customers to safely save payment details, speeding up future purchases while maintaining privacy.

Yes, we provide fast, insured shipping nationwide, ensuring your jewelry arrives safely, securely, and in pristine condition wherever you are.

Delivery typically takes 3–7 business days, depending on your location, product availability, and shipping method selected at checkout.

Yes, all orders include tracking information, allowing you to monitor your shipment from dispatch to delivery in real time.

Yes, all packages are fully insured, protecting your purchase against loss, theft, or damage while in transit.

Yes, expedited shipping is offered for faster delivery, ensuring timely arrival for gifts, weddings, anniversaries, or special occasions.

Yes, all online orders, including website-exclusive items, can be picked up at Castleton Square Mall for free, saving shipping costs.

You will receive an email or phone notification once your order is ready, including instructions for convenient in-store collection.

Yes, shipping addresses can be updated before dispatch by contacting our customer support team via email or phone to ensure timely delivery.

No, shipping fees are non-refundable; however, the product cost will be refunded after inspection and approval of the returned item.

All jewelry is shipped in secure, elegant packaging with protective layers to prevent damage, ensuring it arrives safely and in perfect condition.

Items can be returned within 14 days if unused, undamaged, and with all original packaging, tags, and protective materials intact.

No, personalized, engraved, or custom-made jewelry cannot be returned or exchanged, as these items are specifically crafted for the customer.

Yes, an RMA number is required to process returns. Contact our team to obtain authorization before sending back the item.

No, shipping fees are non-refundable, but the product cost will be credited after the returned item passes inspection.

Refunds are processed after inspection, usually within 6–14 days, and credited to the original payment method used at purchase.

Yes, eligible items can be exchanged within the return period, subject to availability and product condition requirements.

Contact our customer support team via email or phone to request a return/exchange and receive instructions, including RMA details and packaging guidance.

Yes, most sale items are eligible for return unless specifically stated otherwise in product descriptions or promotional terms.

Ship items using a secure, insured service, keeping all original packaging, protective materials, and receipts for safe and traceable returns.

No, only unused, undamaged items in original condition and packaging are eligible for refund or exchange.